Refund policy

Returns

We want you to love setting your table with Heirbloom, and if something isn't quite right, you have 14 days from the day your order is delivered to request a return.

To be eligible, pieces need to be unused and in the same condition you received them, in their original packaging, along with your order number or proof of purchase.

To start a return, email us at christine@heirbloomstudio.com with your order number and the pieces you'd like to send back, and we'll reply with instructions and the address to ship them to. Please don't send anything back before your return has been approved, because packages that arrive without an approved return can't be accepted.

Return shipping

If you've simply changed your mind, return shipping is your responsibility. You're welcome to use your own carrier, or we can email you a prepaid label and deduct its cost from your refund. Porcelain is fragile, so please wrap each piece carefully and use the original packaging, since pieces that arrive broken because they weren't packed well can't be refunded.

If we sent the wrong piece

Please check every piece as soon as your order arrives. If anything isn't what you ordered, email us at christine@heirbloomstudio.com within 48 hours of delivery with your order number and a photo, and we'll send the right piece at no cost to you.

Shipping Protection

If you added Shipping Protection at checkout, your order is covered if it arrives broken, is lost in transit or is stolen after delivery, and you have 14 days from delivery to let us know. You'll find the details in our shipping policy.

Pieces we can't accept back

We can't accept returns on gift cards, on pieces marked final sale, or on pieces that have been used.

Exchanges

The quickest way to swap a piece is to return the one you have and, once your return is approved, place a new order for the one you'd like.

Refunds

Once your return arrives and we've checked it over, we'll email you to let you know whether your refund has been approved. Approved refunds go back to your original payment method within 10 business days, though your bank or card company may take a few extra days to post it. Original shipping charges and Shipping Protection fees aren't refundable.

If 15 business days have passed since we approved your return and you still don't see your refund, please email us at christine@heirbloomstudio.com and we'll look into it right away.