Shipping
Every Heirbloom Studio piece is carefully inspected, professionally packed, and fully insured before it leaves our studio.
Free insured shipping within the continental United States
Ships within 1–2 business days
Securely packaged using premium protective materials designed for fragile ceramics
Tracking information provided as soon as your order ships
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of both the item and the original packaging. We will work quickly to resolve the issue.
Returns
We want you to love your Heirbloom Studio purchase.
If you wish to return your order, you may request a return within 7 days of delivery.
To be eligible for a return, your item must be:
- Unused
- In its original packaging with all protective packing materials
- In original, resalable condition
- Accompanied by proof of purchase
Once your return is received and inspected, a refund will be issued to your original method of payment, less the original shipping costs we incurred to send the item to you.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect item was shipped.
Handmade Nature
Each piece is handcrafted in Tuscany using traditional majolica techniques. Variations in glaze, color, texture, and finish are part of the artisan process and make every bowl uniquely its own. These natural variations are celebrated as part of the character of handmade ceramics and are not considered defects.